Delivery Manager, Head of PMO & Head of Delivery
Predictable delivery, sharper presales, and a tighter gap between what gets sold and what gets shipped. Available for full-time, interim, and fractional roles.
Delivery and PMO-level leader with 12+ years running software delivery, program portfolios, and cross-functional teams up to 30 people — starting as a developer, which keeps every process conversation grounded in what a team can actually ship. I built and ran a program-portfolio function reporting directly to CEO/Director level at ITRex Group, designed and launched a departmental Employee Engagement & Performance Management function from zero inside a licensed fintech’s scaled Agile transformation at Paysera, then took full ownership of presales and delivery escalation for a services company’s largest accounts at Itexus — improving proposal-to-client conversion by 30%. Comfortable building process where none exists and owning the outcome when delivery is on the line.
Languages: Russian (native) · English (full professional, C1/C2) · French (limited working).
What I'm strongest at
Delivery & program
Delivery management, Head of PMO scope, program and portfolio management, PMO lead and governance — a predictable process built around metrics and control points, so risks surface proactively instead of as escalations.
Presales & stakeholders
Presales and solutioning, escalation management, stakeholder and CEO/executive reporting — improving proposal quality and lead-to-client conversion through retro analysis and controlled experiments.
Process & teams
Agile transformation, cross-functional leadership, process and framework design, departmental build-out, team scaling from 5 to 30+, and compliance-driven delivery in fintech.
Tools & AI
AI-augmented PMO tooling — Jira, Confluence, GitHub, Claude, Codex, Gemini, and Gamma applied to estimation, proposal, and reporting workflows.
Work history
Independent / Fractional Delivery Consulting
Independent practice · Remote
Running fractional and interim delivery engagements while completing applied AI-tooling upskilling for delivery practice. Recent work: a paid, fixed two-week delivery-process audit for a European product company, sponsored by the CPO and sourced through LinkedIn content. The diagnosis was a broken cross-functional handoff — not the estimation gap the team had assumed — delivered as a corrective-action report.
Delivery Manager · Presales & Client Escalation Lead
Itexus · IT services / outsourced software delivery · Remote
Owned the full presales cycle end to end — solution scoping, proposal design, and the sales-to-delivery handoff — and improved process efficiency through retrospective analysis, controlled experiments, and adoption of emerging AI tools. Redesigning the handoff package, estimation template, and proposal template improved prospect-to-client conversion by 30%. Also acted as the company’s single escalation point for its largest and most complex accounts, coaching and managing PMs and reporting delivery status directly to CEO/Director level.
Head of Performance Management · EEPM Function Design & Launch
Paysera · Licensed fintech · Remote
Designed and launched the Employee Engagement & Performance Management (EEPM) function from zero as part of the company’s shift to scaled Agile, defining the role’s charter and governance across 8 development teams organized into 20–30-person value-stream units. Hired and onboarded the founding EEPM team, then built four core operating systems from scratch — structured one-on-ones, a skill-matrix-based career framework with personal development plans, IT hiring/firing protocols, and consistent performance reporting for executive review.
Senior Project Manager / Unit Lead · Program Portfolio Leadership
ITRex Group · Minsk, Belarus
Owned a portfolio of client programs at Head-of-PMO scope — mentoring and managing a team of 5 Project Managers, acting as the escalation point, and reporting program status directly to CEO/Director level. Built the PMO’s operating maturity from the ground up across five categories of process infrastructure — checklists, tooling, templates, policies, and delivery standards — while partnering with sales/presales to raise proposal quality and lead-to-client conversion.
Senior Project Manager
ScienceSoft · Minsk, Belarus
Managed a complex startup launch as the outsourced delivery partner’s team lead — becoming the client’s sole outsourcing partner while doubling the engaged team to 20+ and keeping client business goals and timelines on track.
Senior Project Manager
Softeq · Minsk, Belarus
Delivered complex web, mobile, and embedded-technology projects for enterprise US and EU clients. Contributed to presales activities and to business-process and documentation improvements.
Technical Project Manager / Team Lead
TUT.BY Media · Minsk, Belarus
Cross-department delivery and presales across a large portfolio of in-house products with competing priorities — spanning the transition from technical specialist to the management track.
Web Developer
Acumium LLC · Madison, WI, USA
Front-end and back-end e-commerce development for US clients — the foundation for the later developer-to-management transition.
Madison Area Technical College
Programmer / Analyst · Madison, WI, USA
БГУИР (BSUIR)
Telecommunications Engineer · Minsk, Belarus
Contact me about a role
Available for full-time, interim (3–6 months), and fractional engagements. US, Europe, and GCC clients welcome.