Delivery Manager & Head of Delivery
Predictable delivery, sharper presales, and a tighter gap between what gets sold and what gets shipped. Available for full-time, interim, and fractional roles.
I help software agencies build predictable delivery, reduce client escalations, and close the gap between what gets sold and what actually gets delivered. I set up delivery processes around metrics and control points so bottlenecks and risks surface early instead of at the worst possible moment. Pre-sales is a craft I genuinely enjoy — shaping solutions to client goals and improving conversion through retro analysis, controlled experiments, and current AI tooling. A software-development background keeps me close to the work, which makes it easier to align teams, reduce friction, and keep delivery efficient.
Languages: Belarusian (native) · English (full professional) · French (limited working) · Russian (native).
What I'm strongest at
Delivery management
Building a predictable delivery process around metrics and control points so risks and bottlenecks surface proactively instead of as escalations.
PMO maturity
Hands-on PMO building — processes, checklists, tooling, policies, and delivery standards — from leading a unit of 5 PMs at ITRex.
Project recovery
Years of running complex, multi-stack projects (cloud, web, mobile, embedded, blockchain) for US, UK, and EU clients across ScienceSoft and Softeq.
Presales & estimation
Improving proposal quality and lead-to-client conversion through retro analysis, controlled experiments, and AI-assisted workflows — currently at Itexus, previously at ITRex and Softeq.
Client communication
A decade of working directly with US, UK, EU, and enterprise stakeholders — translating business goals into delivery plans and keeping the conversation honest when things shift.
Portfolio visibility
Managing managers — a unit of 5 PMs at ITRex and EEPM oversight across 8 development teams at Paysera — with reporting that holds up at executive review.
Work history
Project Delivery Manager
Itexus · Remote
Improving the pre-sales flow and proposal quality to lift conversion of prospective leads into clients. Owning successful delivery and governance of projects for the company’s biggest accounts by managing PMs and tightening account-management practices.
Head of Employee Engagement and Performance
Paysera · Fintech · Remote
Established the Employee Engagement and Performance Management (EEPM) department, overseeing managers across 8 development teams. Defined the EEPM role inside product teams, streamlined recruitment, performance evaluation, and hiring/firing protocols, introduced regular 1:1s, and built a career framework with skill matrices, assessments, and personal development plans feeding consistent executive performance reporting.
Lead Project Manager
ITRex Group · Minsk, Belarus
Led a unit of 5 PMs inside the PMO, coaching them through delivery and growth. Actively built PMO maturity — new processes, checklists, tools, policies, and delivery standards — and partnered with sales / pre-sales to lift proposal quality and lead-to-client conversion.
Project Manager
ScienceSoft · Minsk, Belarus
Managed complex software projects end-to-end for clients across the US, UK, and Europe. Delivered cloud, web, mobile, and blockchain solutions on enterprise-grade stacks, translating business goals into efficient technical solutions.
Project Manager
Softeq · Minsk, Belarus
Delivered complex web, mobile, and embedded projects for large US and EU clients with cross-department, mixed remote/local teams. Active in pre-sales — working with department experts and prospective clients to scope and close new projects — and contributed to internal process improvements and project documentation templates.
Senior Project Manager / Unit Lead
Intellectsoft · Minsk, Belarus
Senior PM and unit lead responsibilities across client delivery and team coordination.
Technical Project Manager / Team Lead
TUT.BY Media · Minsk, Belarus
Led a developer team across a large portfolio of in-house products with competing priorities — hiring, training, and support included. Helped non-technical product managers shape requests for new functionality, built development plans for new projects, distributed workload, and owned project documentation, test plans, and inter-department communication.
PHP Web Developer
Acumium LLC · Madison, WI
Frontend and backend development on e-commerce sites for agency clients — maintaining existing code and shipping new features.
Programmer / Analyst Intern
Sony Creative Software · Madison, WI
Built reports against an Oracle 10g database with BI tooling — stored procedures, table scripts, and queries — plus Java plugin work and PHP on an internal site.
Madison Area Technical College
Associate, Web Development
БГУИР (BSUIR)
Telecommunications Engineering
Contact me about a role
Available for full-time, interim (3–6 months), and fractional engagements. US, Europe, and GCC clients welcome.